Unhappy Sleeper - Nature's Rest Latex Mattress

by Karen
(Wy)

We have a Nature's Rest Sanibel mattress. We paid just under $4000. for this king size latex foam mattress and box springs. It started to sag after approx. 3 years we now have a 3 inch sag and this mattress is the most uncomfortable mattress we have ever slept on. I have blankets foam etc under mattress pad to try to correct the sag so I can sleep. I contacted the store I purchased it at and after 3 calls and 6 weeks later a mattress tech came out and measured and found a 2 inch sag. I am now waiting for that information to be turned over to the secret people (he couldn't tell me whom) for their decision. I wonder how long this will take hmmm. Oh I am also wondering why they measure horizontally and not vertically? Vertically is how a person sleeps so why not measure that way? I get a 3 or more inch sag vertically and they get a 2 inch sag horizontally. Will definitely never buy or suggest a natures rest mattress to anyone.

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Our reply

Oh my goodness!! Thank you Karen for letting us know about your experience with the Nature's Rest Sanibel latex foam mattress. I am very sorry to hear that it has sagged so quickly. A good latex mattress should last ten to twenty years and I sincerely hope that the Nature's Rest company honors your warranty and replaces your mattress. From what I have seen of the reviews of this brand, there are many other people who experience the same kinds of problems with the Nature's Rest latex mattresses. I hope the company will listen to their customers and address these frequent complaints about sagging and lack of support.