Mattress Factory Mattress - Delivered the Wrong One

(Kennesaw, GA)

I purchased a top of the line mattress from
The Mattress Factory just a couple days ago and
was very upset to see that what they delivered was
nothing like the model on the showroom floor.

The one in the store had a thick plush pillow top that you sunk into quite comfortably. The one they delivered had a very thin pillow top and is extremely firm. Nothing like the one in the store.

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Our reply

Hi, thanks for sharing your experience. Did you contact the Mattress Factory to get the correct mattress delivered to you? I hope it works out for you.